Welcome to Master Livery Services Corp

These terms and conditions outline the rules and regulations for the use of Master Livery Service’s Website.

Master Livery Service is located at 45 Dan Rd Canton, MA 02021

By accessing this website we assume you accept these terms and conditions in full. Do not continue to use Master Livery Service’s website if you do not accept all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration or any other means, for the express purpose of meeting the Client’s needs in respect of the provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of Massachusetts. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Billing

  • Master Livery Service is a cashless experience Company. Tips are always included in the fare. without the inconvenience of hidden fees. We show you your estimated total upfront, which includes all charges with the exception of wait time, stops, parking or tolls, which cannot be calculated until the ride is complete.

  • MLS will charge your credit card 3 hours’ prior the pick-up time. If the payment will not able to process, our billing department will contact you immediately. In case of not being able to process the payment or contact you, pick up will be canceled.

Rate Policy

– 20% percent gratuity is already included in the fare

– All rates are subject 8 % fuel charge and service fee.

-Two-way tolls, airport, and parking fees may apply.

– $ 25 additional fee will apply between 11:15 PM to 5:45 AM.
– $ 10 additional fee will apply to all stops on route plus wait time.
– $ 15 additional fee will apply for car seat

– 15 % percent additional fee will apply for all major US holidays.

Additional Terms

Events Services (Limousines, Vans, Minibuses, Motor-coaches, and/or Black Cars). All Event Services vehicle types will be billed at the prevailing MLS hourly rate. Clients are billed from the time personnel and/or vehicles leave the MLS facility until the time it returns to the MLS facility. All Reservations are billed on an hourly basis and Clients will be billed a minimum of thirty (30) minutes travel time each way plus the time the passenger(s) are in the vehicle. Fractions of an hour are rounded to the next half-hour.

Limousines or Buses

For clients requesting limousines or buses, the following out-of-pocket   charges will be itemized on the invoice statement: -Two-Way Tolls -Parking -Airport Fees -Other out-of-pocket charges may include cell phone usage

Airport Service

Master Livery Service works with a greater service at Logan International Airport to offer a greater service, which is available for forty-five ($45.00) dollars.

Livery Service
WAIT TIME

Nonairport pickups: after a grace period of 15 minutes elapsed, waiting time will apply.

Domestic Arrivals: after 45 minutes grace period elapsed, waiting time will apply.

International Arrivals: after 60 minutes grace period elapsed, waiting time will apply.

 CANCELLATIONS & NO SHOWS

All trips cancelled within 3 hours of scheduled pick up time in Massachusetts will be charged the full fare.

All trips cancelled within 6 hours of scheduled pick up time outside of Massachusetts will be charged a full fare.

All no shows will be charged a full fare plus wait time.

CANCELLATIONS & NO SHOWS

All trips cancelled within 3 hours of scheduled pick up time in Massachusetts will be charged a full fare.

All trips cancelled within 6 hours of scheduled pick up time outside of Massachusetts will be charged a full fare.

All no shows will be charged a full fare plus wait time.

TERMS GUARANTEE

Our service is backed by a satisfaction guarantee. Should you be dissatisfied, please call us. We will do our best to resolve any issues to your satisfaction.

CHANGES TO RESERVATIONS

Changes are made by calling our office and speaking with a reservationist. Once you confirm the original reservation, you will be asked to provide the updated details for your reservation. If you are changing on short notice, we will do our best to accommodate your request. If we are unable to accommodate your request due to availability, you can keep the original reservation or cancel the reservation.

RULES OF CONDUCT

  1. No smoking is allowed in the vehicle.
  2. Any unusual spill soiling or damage to the vehicle caused by the passenger will result in a 75 up to $200 clean-up fee being charged directly to the credit card on file for the trip.
  3. No alcohol is permitted on the vehicles.
  4. No food or drink in the car
  5. No alcohol is permitted on the vehicle if any minor (under 21 years of age) is present.
  6. The company assumes no responsibility for lost or damaged baggage, personal belongings or any items left in the vehicle.
  7. MLS representative/chauffeur reserves the right to refuse service to any passenger for any type of gross misconduct