Billing

Master Livery is a cashless experience Company. Tips are always included in the fare. without the inconvenience of hidden fees. We show you your estimated total upfront, which includes all charges with the exception of wait time, stops, parking or tolls, which cannot be calculated until the ride is complete.

Rate Policy

  • 20 % percent Gratuity included in the fare
  • A fuel and service fee of 5 % will apply to base fare on all services
  • $ 12 for every car seat
  • $ 45 fee for airport meet and greet
  • $ 15 additional fee will apply between 11:00 PM to 6:00 AM.
  • $ 10 additional fee will apply to all stops on route plus wait time.
  • Two-way tolls, airport, and parking fees may apply.
  • $ 30 additional fee will apply for all major US holidays            
  • Please e-sign your Credit Card Authorization Form at your earlier convenience. Thank you for your business 

Deposit Policy:

Limousines, Vans, Minibuses, and Sprinters, Motor-coaches require a 35% (percent) deposit at the time of booking. A reservation is not considered until the deposit has been collected. 2 days Deposits are refundable, and are non-refundable after 2 days. Full charge for cancellations made after 14 days.

Additional Terms

Events Services (Limousines, Vans, Minibuses, Motor-coaches, and/or Black Cars). All Event Services vehicle types will be billed at the prevailing MLS hourly rate. Clients are billed from the time personnel and/or vehicles leave the MLS facility until the time it returns to the MLS facility. All Reservations that are billed on an hourly basis and Clients will be billed a minimum of thirty (30) minutes travel time each way plus the time the passenger(s) are in the vehicle. Fractions of an hour are rounded to next half-hour.

Limousines or Buses

Clients requesting limousines or buses, the following out-of-pocket   charges will be itemized on the invoice statement: -Two-Way Tolls -Parking -Airport Fees -Other out-of-pocket charges may include cell phone usage

WAIT TIME

Waiting Time is $ 1.25 by minutes

Non-airport pickups: after a grace period of 15 minutes elapsed, waiting time will apply.

Domestic Arrivals: after 30 minutes grace period elapsed, waiting time will apply.

International Arrivals: after 60 minutes grace period elapsed, waiting time will apply.

CANCELLATIONS & NO SHOWS

All SUV and Sedan trips canceled within 3 hours scheduled pick up time in Massachusetts will be charged the full fare.

All SUV and Sedan trips canceled within 6 hours scheduled pick up time outside of Massachusetts will be charged the full fare.

All no shows will be charged a full fare plus wait time.

Full charge for cancellations made less than:

Stretch limo- 14 days from the pick-up time

Buses – 14 days from pickup time

Coaches & All Other Buses – 14 days from pickup time

Mini Van and Sprinters – 14 days from pick up time.

SUV and Sedan – 14 days from pick up time

 

TERMS GUARANTEE

Our service is backed by a satisfaction guarantee. Should you be dissatisfied, please call us. We will do our best to resolve any issues to your satisfaction.

CHANGES TO RESERVATIONS

Changes are made by calling our office and speaking with customer service, you confirm the original reservation, you will be asked to provide the updated details for your reservation. If you are changing on short notice, we will do our best to accommodate your request. If we are unable to accommodate your request due to availability, you can keep the original reservation or cancel the reservation.

RULES OF CONDUCT

1-No smoking is allowed in the vehicle.

2-Any unusual spill soiling or damage to the vehicle caused by the passenger will result in a 75 up to $200 clean-up fee being charged directly to the credit card on file for the trip.

3-No alcohol permitted on the vehicles.

4-No food or drink in the car

5-No alcohol permitted on the vehicle if any minor (under 21 years of age) is present.

6-The company assumes no responsibility for lost or damaged baggage, personal belongings or any items left in the vehicle.

7-Master Livery representative/chauffeur reserves the right to refuse service to any passenger for any type of gross misconduct

 

If you did not request a greeter you will need to go to the Limo pick up area. Please follow the directions below:

For BOS Terminal A go to exit door A 102 and walk across two traffic island to meet the driver at the limousine stand.

For BOS Terminal B go to exit door B101 or B113 within the arrivals level and follow the pedestrian crosswalk into the parking garage.

For BOS Terminal C go to exit door C 203 on the upper level then you’ll find your way to the crosswalk to 3rd traffic island to meet the driver.

For BO Terminal E go to exit door 104 and cross two traffic islands to meet your driver at the limousine area.