Please be informed that all services are Pre-Paid. Upon booking the reservation, the fare will be charged. Any extra services or fees being made during the trip such as: tolls, parking, early or late fee, extra stop or waiting time will be charged after the trip’s completion.
You should call 877-200-1516 and speak to a dispatcher, an airport instructions should be provided. Never leave without giving us a chance to locate the chauffeur. Leaving without calling, you will still be billed for the full price of the service.
We use Cardillac CT6 or Lincoln MKS for Economy Sedans but in case all sedans are busy, we use Chevy Suburban without additional cost.

We require you to send your cancellation request through our email at [email protected]. Over the phone, cancellation is discouraged since we prioritize reservations with our phone lines.

Instead of canceling your reservations, we highly encourage you to consider an open reservation for the trip so you can continuously take advantage of our services and avoid getting charged the full cost due to late cancellation.

All SUV and Sedan trips that are canceled within 24 hours before the scheduled pick-up time will be charged the full fare. Reservation cancellations will only be accepted within 24 hours prior to the scheduled pick-up time.

Cancellations made less than 24 hours prior to pick-up, the amount is non-refundable.

Full charge and non-refundable for cancellations made less than 72 hours from the pick-up time:

Stretch limo- 72 hours from the pick-up time

Buses – 72 hours from pickup time

Coaches & All Other Buses – 72 hours from pickup time

Mini Van and Sprinters – 72 hours from pick-up time.


Cancellations made more than 72 hrs before the pickup time will be charged with 20% Cancellation fee and will be refunded with 80%. You can use the 20% as a credit for your future trips anywhere within the United States with our local affiliates for up to 9 months.

Cancellations made less than 72 hrs before the pickup time will be charged full fare.

Last Minute Booking:

All last-minute bookings made will be charged upfront and cannot be canceled. Charges made are non-refundable.

Master Livery Service and its affiliates or subcontractor shall not be deemed responsible for any lost or misplaced properties or items while on board.
We monitor all flights arriving at all airports. Our system automatically updates your reservation with any changes in arrival time. You do not need to call us if your flight is delayed. However, you do need to call us if your flight information changes (e.g., if you are bumped to a different flight or you miss your flight).
We accept all major credit cards, including MasterCard, Visa, American Express, and Discover.

We offer our airport transport services in all Metropolitan cities worldwide. 

Logan International Airport (BOS)
John F. Kennedy International Airport (JFK)
Newark Liberty International Airport (EWR)
LaGuardia Airport (LGA)
Fort Lauderdale-Hollywood International Airport (FLL)
Miami International Airport (MIA)
Tampa International Airport (TPA)
San Francisco International Airport (SFO)
Los Angeles International Airport (LAX)
San Diego International Airport (SAN)
Hartsfield–Jackson Atlanta International Airport (ATL)
Dallas/Fort Worth International Airport (DFW)
O’Hare International Airport (ORD)
Charlotte Douglas International Airport (CLT)
Orlando International Airport (MC0)
Rhode Island T.F. Green International Airport (PVD)
Bradley International Airport (BDL) 

Master Livery Service does not have child seats. Passengers should be the ones to provide and install their car seats following state and federal laws.

As per our rules and conduct, No alcohol is permitted on the vehicles. MLS representative/chauffeur reserves the right to refuse service to any passenger for any type of gross misconduct or inebriation.

We suggest reservations to be made 24 hours in advance to secure your service. If you have an account, you can book online 5 hours in advance. For last minute reservations, please call us at 877-200-1516 depending on our availability, we will do our best to accommodate you.

For pick-ups from Logan airport: 

If you did not request a greeter you will need to go to the Limo pick-up area. Please follow the directions below:

For BOS Terminal A go to exit door A 102 and walk across two traffic islands to meet the driver at the limousine stand.

For BOS Terminal B go to exit door B101 or B113 within the arrivals level and follow the pedestrian crosswalk into the parking garage.

For BOS Terminal C look for the purple and black sign inside the terminal and follow the directions to the app ride (Uber and Lyft) parking area. Directly across is the limo parking area.

For BOS Terminal E go to exit door 104 and cross two traffic islands to meet your driver in the limousine area.

Any airport pick-ups, not coming from the Logan airport, you will be provided with the instruction where you can meet the chauffeur. 

You can click this link to create a personal or corporate account,

Yes, you can book easily to our website through this link,

Waiting Time is $7.50 for every 5 minutes.

Non-Airport Pick up: After 15 Minutes grace period elapsed, waiting time will apply.

Domestic Arrivals: after 30 minutes grace period elapsed, waiting time will apply.

International Arrivals: after 60 minutes grace period elapsed, waiting time will apply.

Yes, all Master Livery Service vehicles are smoke-free.

Our rates for airport transfers are per trip not per person.

Master Livery Service is a cashless experience company and charges fare without the inconvenience of hidden fees. We only accept the cash gratuity

Yes, but to avoid negligence of payment for excess hours (additional hours) during the trip, Master Livery Service will charge the same number of hours booked to the card on file. After the service, the excess of the amount charged will be refunded. (This will only be applicable if the client will exceed the number of hours booked and paid for)

10% Federal Holidays New Year’s Day, Martin Luther King Day, Presidents Day, Easter, Memorial Day, Independents Day (4th of July), Labor Day, Columbus Day, Veterans Day, Thanksgiving, Christmas Eve, Christmas Day and New Year’s Eve

Our chauffeurs cannot leave the car unattended, they will be waiting for you at the limo parking area. However, we have a third party company who can meet and greet you inside the airport with an additional $40 fee.

For hourly service, we could cater 30 miles radius from the pick-up location. If more than the said miles, it will be calculated as a transfer.

Master Livery Service allows pets. If the animal weighs more than 15 pounds. we require you to place them in a cage. Smaller pets should be on a leash or inside a case and should not be seated beside the chauffeur for safety. If you have a service animal, you don’t have to place them in a crate.

Waiting Time is $ 7.50 for every 5 minutes

Non-airport pickups: after a grace period of 15 minutes elapsed, waiting time will apply.

If booked for a SEDAN:

If it is snowing, for the safety of the chauffeur and the passenger, an upgrade to an SUV is recommended for the trip. Additional costs will apply.

Yes, we do have minimum hours required for an hourly service, depending on the type of vehicle you requested.

Changes are made by calling our office and speaking with customer service, you confirm the original reservation, you will be asked to provide the updated details for your reservation. If you are changing on short notice, we will do our best to accommodate your request.


For Sedan and SUV : Reservations canceled within 24 hours upon booking the trip, you will be refunded with the full amount.

Reservations canceled after 24 hours of booking the trip, the amount will be non-refundable but will serve as a credit to be used

for future trips anywhere within the United States for up to 1 year. You can use the credit in booking a trip anywhere in the US with our local affiliates.

No refunds or credit will be issued for cancellations made less than 24 hours prior to the pick-up time.

For Stretch Limousines, Vans, Minibuses, and Sprinters, Motorcoaches, cancellations made more than 72 hrs before the pickup time will be charged with 20% Cancellation fee and will be refunded with 80%. You can use the 20% as a credit for your future trips anywhere within the United States with our local affiliates for up to 9 months.

Chargebacks from the issuing bank should be based on the above policies.

Yes, we can do drop off for events like concerts and games. Please call us at 877-200-1516 to assist you further.