Please be informed that all services are Pre-Paid. Upon booking the reservation, the fare will be charged. Any extra services or fees being made during the trip such as: tolls, parking, early or late fee, extra stop or waiting time will be charged after the trip’s completion.
You should call 877-200-1516 and speak to a dispatcher, an airport instructions should be provided. Never leave without giving us a chance to locate the chauffeur. Leaving without calling, you will still be billed for the full price of the service.
We require you to send your cancellation request through our email at [email protected]. Over the phone, cancellation is discouraged since we prioritize reservations with our phone lines.
Instead of canceling your reservations, we highly encourage you to consider an open reservation for the trip so you can continuously take advantage of our services and avoid getting charged the full cost due to late cancellation.
All SUV and Sedan trips that are canceled within 24 hours before the scheduled pick-up time will be charged the full fare. Reservation cancellations will only be accepted within 24 hours prior to the scheduled pick-up time.
Cancellations made less than 24 hours prior to pick-up, the amount is non-refundable.
Full charge and non-refundable for cancellations made less than 72 hours from the pick-up time:
Stretch limo- 72 hours from the pick-up time
Buses – 72 hours from pickup time
Coaches & All Other Buses – 72 hours from pickup time
Mini Van and Sprinters – 72 hours from pick-up time.
For EVENT VEHICLES:
Cancellations made more than 72 hrs before the pickup time will be charged with 20% Cancellation fee and will be refunded with 80%. You can use the 20% as a credit for your future trips anywhere within the United States with our local affiliates for up to 9 months.
Cancellations made less than 72 hrs before the pickup time will be charged full fare.
Last Minute Booking:
All last-minute bookings made will be charged upfront and cannot be canceled. Charges made are non-refundable.
We monitor all flights arriving at all airports. Our system automatically updates your reservation with any changes in arrival time. You do not need to call us if your flight is delayed. However, you do need to call us if your flight information changes (e.g., if you are bumped to a different flight or you miss your flight).
We offer our airport transport services in all Metropolitan cities worldwide.
Logan International Airport (BOS) John F. Kennedy International Airport (JFK) Newark Liberty International Airport (EWR) LaGuardia Airport (LGA) Fort Lauderdale-Hollywood International Airport (FLL) Miami International Airport (MIA) Tampa International Airport (TPA) San Francisco International Airport (SFO) Los Angeles International Airport (LAX) San Diego International Airport (SAN) Hartsfield–Jackson Atlanta International Airport (ATL) Dallas/Fort Worth International Airport (DFW) O’Hare International Airport (ORD) Charlotte Douglas International Airport (CLT) Orlando International Airport (MC0) Rhode Island T.F. Green International Airport (PVD) Bradley International Airport (BDL)
As per our rules and conduct, No alcohol is permitted on the vehicles. MLS representative/chauffeur reserves the right to refuse service to any passenger for any type of gross misconduct or inebriation.
We suggest reservations to be made 24 hours in advance to secure your service. If you have an account, you can book online 5 hours in advance. For last minute reservations, please call us at 877-200-1516 depending on our availability, we will do our best to accommodate you.
Yes, but to avoid negligence of payment for excess hours (additional hours) during the trip, Master Livery Service will charge the same number of hours booked to the card on file. After the service, the excess of the amount charged will be refunded. (This will only be applicable if the client will exceed the number of hours booked and paid for)
10% Federal Holidays New Year’s Day, Martin Luther King Day, Presidents Day, Easter, Memorial Day, Independents Day (4th of July), Labor Day, Columbus Day, Veterans Day, Thanksgiving, Christmas Eve, Christmas Day and New Year’s Eve
Our chauffeurs cannot leave the car unattended, they will be waiting for you at the limo parking area. However, we have a third party company who can meet and greet you inside the airport with an additional $40 fee.
Master Livery Service allows pets. If the animal weighs more than 15 pounds. we require you to place them in a cage. Smaller pets should be on a leash or inside a case and should not be seated beside the chauffeur for safety. If you have a service animal, you don’t have to place them in a crate.
Changes are made by calling our office and speaking with customer service, you confirm the original reservation, you will be asked to provide the updated details for your reservation. If you are changing on short notice, we will do our best to accommodate your request.
For Sedan and SUV : Reservations canceled within 24 hours upon booking the trip, you will be refunded with the full amount.
Reservations canceled after 24 hours of booking the trip, the amount will be non-refundable but will serve as a credit to be used
for future trips anywhere within the United States for up to 1 year. You can use the credit in booking a trip anywhere in the US with our local affiliates.
No refunds or credit will be issued for cancellations made less than 24 hours prior to the pick-up time.
For Stretch Limousines, Vans, Minibuses, and Sprinters, Motorcoaches, cancellations made more than 72 hrs before the pickup time will be charged with 20% Cancellation fee and will be refunded with 80%. You can use the 20% as a credit for your future trips anywhere within the United States with our local affiliates for up to 9 months.
Chargebacks from the issuing bank should be based on the above policies.
Yes, we can do drop off for events like concerts and games. Please call us at 877-200-1516 to assist you further.
Based on 254 reviews
I recently had hip surgery and was traveling for the first time. Mastery could not have been more helpful. They were on time, pleasant and brought my suitcase up to my condo. I recommend them highly. Repeat customer for SURE!!
Dennis A. Corkery
Jean was very professional. He got us safely to our destination despite bad weather. He was also kind and patient during rest stops.
Good experience, recommend Master Liverly for your transportation needs. Our driver, Elvis, was early but out no pressure on us to leave until our scheduled time. Elvis was professional, and got us to our destination without issues.
Please call now for ride to Corvallis!
Very nice man
Polite and on time
Gardy was amazing! He is friendly and professional. The car was spotless! He was there waiting well after midnight and even came back to my house when I left my phone in his car! I will definitely be calling him again! Class act all the way.